e-Commerce Policy

Refund Policy 
Before requesting a pro-rated refund, please remember we have a robust in-house replacement system for invalid leads you need replaced. This can be accessed by the "Credit Request" link on the left side in your backoffice. 

Eligible Reasons for Return: WEB LEADS

Disconnected Number (List error message)

Wrong Number (List how confirmed)

Wrong Category (List appropriate category)

Wrong Location (Please list this lead's location)

Had Attorney at Time of Request (List date retained)

Had a Legal Plan at the Time of Request (For how long?)

Lead Never Submitted Request (Be specific)

Issue is, in No Way, a Legal Matter (Be Specific)

Duplicate Lead (Include other lead's ID #)

Foreign Language Not Handled (Language?)

Gibberish Comments/SPAM (Explain if not obvious)

Voicemail Box Full/Not Setup (attempted email/phone/text for 4 days)

Free advice/Pro Bono (Must be mentioned in lead comments)

Underage (Please list current age)

Past the SOL (Injury category attorneys only)

At Fault (Auto Accident Injury attorneys only)

No Pending Charges (Criminal Defense only)

Debt Below Requested Minimum (Bankruptcy only)

Federal CPS Case (Family Law only)

3rd Party (Spouse/Dependent excluded,Legal Plan Accounts only)

Presently Incarcerated (Legal Plan Accounts only)

Gov't Lawsuit (Legal Plan accounts only)

Non Profit Organization (Legal Plan accounts only)

"No Contact" (Not eligible for return)



Eligible Reasons for Return: LIVE CALL LEADS

Verified using the recording of the call ONLY

Wrong Number

Wrong Category (List appropriate category)

Wrong Location (Please list this lead's location)

Already Represented

Already has a Legal Plan

Issue is, in No Way, a Legal Matter (Be Specific)

Duplicate Lead (Include other lead's ID #)

Foreign Language Not Handled (Language?)

Technical Issue (Explain if not obvious)

Free advice/Pro Bono

Underage (Please list current age)

Past the SOL (Auto Accident Injury attorneys only)

At Fault (Injury attorneys only)

No Pending Charges (Criminal Defense only)

Debt Below Requested Minimum (Bankruptcy only)

Federal CPS Case (Family Law only)

3rd Party (Spouse/Dependent excluded,Legal Plan Accounts only)

Presently Incarcerated (Legal Plan Accounts only)

Gov't Lawsuit (Legal Plan accounts only)

Non Profit Organization (Legal Plan accounts only)

"Missed Call/Went to Voicemail" (Not eligible for return)


Our verification department will call on your invalid leads, confirm and grant a credit to your backoffice balance to be used towards replacements. PLEASE NOTE: Live Call Transfers are verified using ONLY the recording of the initial call. 



Refunds on Account Balance
 

Legalsan offers refunds of any remaining balance within your account. Please allow 24-hours from the time of your request for refund for us to pause your Legalsan.com account.  Account Balance Refunds can be requested anytime within 60 days of adding those funds to your account. Please allow up to 6 to 8 weeks for funds to be returned to the original form of payment (3-6 months for transactions made in December). Any balance requested for return over $5,000 will be subject to a 3% fee. Any balance requested for return for a transaction made in December is subject to an additional 7% service fee.

(Please Note: An Account Refund must be to your ORIGINAL source of payment)

The amount of a balance refund shall be your current balance at the time we pause your account minus all bonuses funds we have added.  Items exempt from return include leads/calls already purchased exclusively and delivered as advertising was already paid in the delivery of this service.

To complete your return, simply email us at Support@legalsan.com with the request to suspend your account and issue a pro-rated refund. Your refund will be processed, and a credit will automatically be applied to the original method of payment within the timeframe listed above. You are always welcome to contact us to check on the status of your refund request.


Refunds for accounts on a Monthly Advertising Budget


Monthly budget funded is non-refundable once you have begin to see lead flow for for that month. Please provide 24 hour notice via Support@legalsan.com for any updates requests or request to pause your account. 

 
Exchanges (if applicable)
 
Requesting a lead credit through our backoffice is the equivalent of an exchange and is granted for disconnected, wrong location, wrong category, and other reasons as listed in the drop-down credit request menu.
 
 
 
Balance Transfers
 
We can at anytime transfer unspent balances between accounts at your request, provided we have the original purchasers permission.
 
 
 
Shipping
 
All advertising services and information are available to you in your backoffice using the very same login you used to make the purchase and add funds each time. For that reason, you always have access to your purchased data. We will also deliver notification by email and optional text message, however, it is the buyers responsibility to make sure their contact information is up-to-date and check their backoffice in the case of email or text delivery failures.
 
 
 
Security Policy
 
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card