Live Calls
Live Call Transfers are just as simple as the name implies. A lead opts from one of our web sites to call an attorney directly rather than submit a form. After they answer some qualifying questions, we transfer that lead live to the next attorney in our queue, and the call is billed automatically when it connects.
Just like our Web Leads, Live Call Transfers can be set up with targeting customized to your location and categories of law. In addition, you can set specific hours when you'd like to receive calls
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Live Call Transfers pair with our successful Web Lead service to create a powerful, two-tiered strategy for connecting with potential clients.
GENERAL QUESTIONS
"I only want Live Transfer Calls. Is that possible?" Right now Live Transfer calls are IN ADDITION to your web lead campaigns. We require our attorneys to use both services together. Otherwise, you could miss out on some great opportunities. The reason is simple. It's up to the leads to choose for themselves whether to fill out a web form or to call in live to reach an attorney. Either way, you have an interested person in need reaching out to you in real-time, and you'll want to be able to capture each possible sale.
HOW THE LIVE CALLS WORK
"Is the lead made aware of the law firm they are calling?" We do not inform the lead which attorney they will be contacted with as we must be able to pass the lead to the next available attorney if you do not answer when they call.
"How are the calls announced..if at all?" They are not. You will not get an introductory message notifying you that we are connecting you with the lead. It will simply be the person on the line. The CALLER ID will be the number of Legalsan.com however you will have the number of the actual caller listed both within your account and within the email notification you will receive for each call.
"Will I get more than one call from Legalsan.com at a time?" We limit phone calls from OUR system to 1 concurrent call. This means we won't send more than one call at a time to a law firm if a call we recently transferred is still on the line.
"I have multiple reps taking calls can I get more than 1 call at a time?" We limit phone calls from OUR system to 1 concurrent call. This means we won't send more than one call at a time to a law firm if a call we recently transferred is still on the line. This can be increased if the law firm can handle (and answer) multiple simultaneous calls.
"How are the calls announced..if at all?" They are not. You will not get an introductory message notifying you that we are connecting you with the lead. It will simply be the person on the line. The CALLER ID will be the number of Legalsan.com however you will have the number of the actual caller listed both within your account and within the email notification you will receive for each call.
"Will I get more than one call from Legalsan.com at a time?" We limit phone calls from OUR system to 1 concurrent call. This means we won't send more than one call at a time to a law firm if a call we recently transferred is still on the line.
"I have multiple reps taking calls can I get more than 1 call at a time?" We limit phone calls from OUR system to 1 concurrent call. This means we won't send more than one call at a time to a law firm if a call we recently transferred is still on the line. This can be increased if the law firm can handle (and answer) multiple simultaneous calls.
TARGETING AND SCHEDULING
"Can I have different targeting for web leads and Live Transfers?" Absolutely! You can choose all or part of your web lead targeting to target for Live Call Transfers. However, you cannot target areas outside of your web lead targeting for Live Transfer Calls.
"How do I make changes to my targeting?" Please send us an email at Support@legalsan.com or contact your favorite sales rep. You can also call +1 (305) 540‑4203 and leave a voicemail.
"Can I specify my hours for Live Transfers?" Yes! We can specify the days of the week and the hours of the day that you wish to receive calls. This is entirely separate scheduling from your web leads. (Web leads are 24 hours)
"Are the calls recorded? Has the caller been informed of this? Yes. All calls are recorded for quality and training purposes. We will only listen to calls if they are being requested for credit as invalid leads.
"How do I make changes to my targeting?" Please send us an email at Support@legalsan.com or contact your favorite sales rep. You can also call +1 (305) 540‑4203 and leave a voicemail.
"Can I specify my hours for Live Transfers?" Yes! We can specify the days of the week and the hours of the day that you wish to receive calls. This is entirely separate scheduling from your web leads. (Web leads are 24 hours)
VOICEMAIL CONCERNS
"What if my voicemail picks up the call?" You will be charged.
"What if I am on the other line?" If a voicemail takes the call, you will be charged. If it doesn't get picked up by a phone system or human within 18 seconds, it will get passed to another attorney.
"What if I cannot adjust the time before my voicemail picks up and it's connecting within the 18 seconds?" We can adjust the number of seconds for you within your account however you will be charged for every lead that goes to voicemail.
"Can I request credit for a lead that goes to voicemail?" No returns if a voicemail picks up early (as it interrupts call distribution) regardless of whether or not the caller leaves a voice message. These will be charged.
"What if I am on the other line?" If a voicemail takes the call, you will be charged. If it doesn't get picked up by a phone system or human within 18 seconds, it will get passed to another attorney.
"What if I cannot adjust the time before my voicemail picks up and it's connecting within the 18 seconds?" We can adjust the number of seconds for you within your account however you will be charged for every lead that goes to voicemail.
"Can I request credit for a lead that goes to voicemail?" No returns if a voicemail picks up early (as it interrupts call distribution) regardless of whether or not the caller leaves a voice message. These will be charged.
